Our new manager takes a soft approach when giving feedback to junior staff.

我們的新經理在給資淺員工回饋時,採取溫和的方式。

Please use a soft tone when responding to upset customers on the phone.

電話回應不滿的顧客時,請使用溫和的語氣。

The bank chose a soft policy on late fees during the holiday season.

銀行在假期期間對逾期費用採取寬鬆溫和的政策。