The refractory supplier ignored our repeated requests to revise the shipping schedule.

那家難搞的供應商一再無視我們修改出貨時程的要求。

Managing a refractory team member requires patience and clear written expectations from HR.

管理不聽話的團隊成員需要耐心，也需要人資部提供明確的書面規範。

The customer service agent stayed calm despite the refractory caller's constant interruptions.

儘管那位難纏的來電者不斷打斷，客服人員仍保持冷靜。