Thank you for calling, ma'am; your refund will be processed within three business days.

女士，感謝您的來電；您的退款將在三個工作天內處理完成。

Excuse me, ma'am, may I see your boarding pass before you enter the lounge?

女士，不好意思，進入貴賓室前可以看一下您的登機證嗎？

Yes, ma'am, the conference room on the fifth floor is ready for your meeting.

是的，女士，五樓的會議室已經為您的會議準備好了。