Employees were shocked by the manager's insensate decision to cut bonuses right before the holidays.

經理在假期前夕冷酷無情地決定刪減獎金，讓員工們大感震驚。

The customer complained that the agent's insensate reply ignored her family emergency completely.

那位顧客抱怨客服人員冷漠無情的回覆完全無視她家中的急事。

Critics called the airline's insensate response to stranded passengers a public relations disaster.

批評者認為航空公司對受困旅客冷酷無情的回應是一場公關災難。