Many customers complained that the bank's new online service felt cold and impersonal.

許多顧客抱怨銀行新的線上服務感覺冷冰冰又缺乏人情味。

The hiring process seemed impersonal because applicants never spoke with a real recruiter.

應徵者從未和真正的招募人員交談，因此整個招聘流程顯得很冷漠。

Please avoid impersonal form letters and address each client by name in your emails.

請避免使用制式的罐頭信件，寄電子郵件時要稱呼每位客戶的名字。