The shipping company admitted the delay was its fault and offered a full refund.

貨運公司承認延誤是他們的過錯，並提供全額退款。

Please don't blame the new intern; the scheduling error wasn't her fault at all.

請別怪新來的實習生，排程錯誤根本不是她的責任。

The investigation found that the hotel was at fault for the lost luggage.

調查發現，行李遺失是飯店的過錯。