Could you summarize the essence of the client's complaint before our call this afternoon?

今天下午通話前，你能先把客戶投訴的大意整理一下嗎？

The essence of the CEO's speech was that customer service must come first this year.

執行長演講的要旨是，今年客戶服務必須擺在第一位。

In essence, the shipping contract says we pay for any damage during transit.

基本上，這份運送合約是說運送途中的任何損壞都由我們負責。